Xiaomi India has tied up with B2X for providing smooth after sales service to Mi phones.
B2X is a renowned customer service provider who has a similar deal with Xiaomi in Europe to providing after sales service for Mi accessories.
Since the entrance of Xiaomi In the Indian market, they’ve provided their own after sale customer service.
Under the terms of this deal, B2X will set up necessary outlet named B2X Smartbars to provide after sale service for Mi phones.
We are confident that we will add a lot of value to Xiaomi’s go-to-market approach in India and the success of the Xiaomi brand,” says Rainer Koppitz, Chief Executive Officer of B2X.
B2X has already had 31 walk-in center across India to provide face to face customer service.
It is expected that B2X will take over Xiaomi’s own 200 service center in near future.
Lei Tao, Overseas Service Senior Manager at Xiaomi. “B2X is an important strategic partner for us who helps us expand our service network catering for the continuous massive growth in the Indian market”.